:root{--bg: #f6f7f9;--card: #ffffff;--text: #1a202c;--muted: #64748b;--accent: #2563eb;--green: #16a34a;--amber: #d97706;--red: #dc2626;--border: #e2e8f0}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:#0f172a;color:#e2e8f0;padding:20px 12px;flex-shrink:0}.sidebar h1{font-size:16px;margin:0 8px 20px}.sidebar a{display:block;color:#cbd5e1;text-decoration:none;padding:9px 12px;border-radius:8px;margin-bottom:4px;font-size:14px}.sidebar a.active,.sidebar a:hover{background:#1e293b;color:#fff}.content{flex:1;padding:24px 32px;max-width:1100px}.card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:18px 20px;margin-bottom:16px}.stat-row{display:flex;gap:16px;flex-wrap:wrap;margin-bottom:16px}.stat{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:14px 20px;min-width:130px}.stat .value{font-size:26px;font-weight:700}.stat .label{font-size:12px;color:var(--muted);margin-top:2px}.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:12px;font-weight:600}.badge.sale{background:#dcfce7;color:var(--green)}.badge.consultation{background:#dbeafe;color:var(--accent)}.badge.refusal{background:#fee2e2;color:var(--red)}.badge.service{background:#fef3c7;color:var(--amber)}.badge.irrelevant{background:#f1f5f9;color:var(--muted)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border);font-size:14px}th{color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase}tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8fafc}button{background:var(--accent);color:#fff;border:none;border-radius:8px;padding:9px 18px;font-size:14px;cursor:pointer}button:hover{opacity:.9}button:disabled{background:#94a3b8;cursor:default}button.secondary{background:#e2e8f0;color:var(--text)}textarea,input[type=text]{width:100%;border:1px solid var(--border);border-radius:8px;padding:10px 12px;font-size:14px;font-family:inherit}textarea.prompt-editor{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:13px;line-height:1.5;min-height:320px;resize:vertical}.muted{color:var(--muted);font-size:13px}.error{color:var(--red);font-size:14px;margin:8px 0}.success{color:var(--green);font-size:14px;margin:8px 0}.checklist{margin:8px 0;padding:0;list-style:none}.checklist li{padding:6px 0;border-bottom:1px dashed var(--border);font-size:14px}.evidence{color:var(--muted);font-style:italic}.ts-link{color:var(--accent);cursor:pointer;text-decoration:underline;font-size:13px}.turns{max-height:400px;overflow-y:auto}.turn{margin-bottom:8px;font-size:14px}.turn .speaker{font-weight:600;margin-right:6px}.turn.manager .speaker{color:var(--accent)}.audio-bar{position:sticky;bottom:0;background:var(--card);border-top:1px solid var(--border);padding:10px 16px;margin:0 -32px}.audio-bar audio{width:100%}